FAQ

GENERAL QUESTIONS:

Q. What is the 52/48 raffle?

A. The 52/48 raffle is a raffle during Henderson Silver Knights games & Vegas Knight Hawks games, benefiting the Henderson Silver Knighs Foundation. Tickets are available both at games and online for those location in Nevada only. The winner of the raffle will receive 52% of the total jackpot from that game. The Raffle will open 90 minutes prior to scheduled start time and ticket sales will conclude at the beginning of third period (or fourth quarter in the case of indoor football games). 

 

Q. What do I do if I have the winning ticket?

A. You have thirty (30) calendar days to claim the prize. Please email a picture of the winning ticket to foundation@hendersonsilverknights.com to confirm your winning ticket number. You can also send this thorugh the Contact Us tab at the top of this page.

For more information on the rules, please check the rules page.

 

Q. Where can I find the winning number?

A. The raffle will conclude at the end of each round. The winning number will then be announced the morning of the next round and be shown on the winners tab of this website.

 

Q. Where does the 48% of the pot go?

A. The 48% of the pot is donated to the Henderson Silver Knights Foundation.

 

FAQs

TECHNICAL HELP

Q. Why does the online raffle site require my location and/or why am I receiving the following prompt:

"(insert site name) would like to use your current location?"

A. Your current location is required to confirm eligibility. The raffle will only be offered throughout the State of Nevada (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.

 

Q. What if I already selected "Don't Allow"?

A. Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

 

Q. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, Please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?

A. The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"

 

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?

A. Please go to the Contact page and request that the raffle Manager email you your tickets.

 

Q. What if I cannot purchase tickets on (insert site name) due to Location issues?

A. You may have told your browser to never share your location. You need to change that setting to allow sale. Please see tips for doing this below.

 

For iOS devices:

1) Go to the Settings App.

2) Go to Privacy.

3) Go into Location Services.

4) Ensure "Location Services" are on.

5) Scroll down and click "Safari Websites."

6) Make sure that Allow Location Access is set to "While Using the App."

Chrome has the same setting if you are using that instead.

 

For Android (though this may vary by version):

1) Go to Settings App.

2) Go to Location and make sure that it is on.

3) Go back to previous screen and go to Apps.

4) Go to Chrome.

5) Click Permissions.

6) Ensure that Location is enabled.

 

Note: If still experiencing problems, go to a maps app and see where it places you.

Have more questions? Please contact us at foundation@hendersonsilverknights.com